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VIS Racing Sports

FAQ

  
HomeFAQ
Shipping?

Click here for any Shipping related questions.

  1. What do I do in the event of shipping damage?

  2. What do I do when I receive the shipment from trucking company?


  1. What do I do in the event of shipping damage?


     

    If Damages occur please make notations on the Bill of Lading. Only write "Damaged" on the Bill of Lading and nothing

    else and do not include any personal comment which may incriminate yourself in the claim procedure.

     

    If the cartons are heavily damaged, you have the option of refusing the delivery. Please write “Refused Due to Damage” on the receipt, then sign appropriately. * Please take the time to examine the condition of the cartons before signing and accepting the delivery. The shipper and the carrier cannot be held liable if the proper notations do not appear on the delivery receipt.

    Follow these steps to help us expedite the Claim Process

    * You must contact us within 24-hour concerning any damages.

    * Keep all the packaging and damaged contents for later inspection,

    * A copy of the Bill of Lading

    * A copy of the Invoice for the shipment

    * A copy of the Proof of Delivery Receipt with the notations of the problem leading to the claim.

    * A complete breakdown of the problem leading to the claim

    * A listing of all part numbers and counts involved * Any pictures that were taken of the shipment once it arrives, very important

      for   the claim



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  2. What do I do when I receive the shipment from trucking company?


     

     

    When receiving shipments via truck, it is important to understand and accept the obligations of being a receiver of freight. To make the delivery go smoothly, follow the below guidelines:

    Before signing the carrier’s delivery receipt: Count the number of cartons and verify the number being shipped from the receipt. Visually inspect the physical condition of the cartons for any rips, tears, punctures, crushed corners etc. You must notate these discrepancies on the delivery receipt before you sign and accept the shipment. Failure to do so will imply you have received the shipment in good condition, by which you have accepted complete responsibility and liability for the contents.

     

    If Damage occurs, just note down "Damage" on the delivery receipt and nothing more, very important not to write anything comment which may incriminate yourself during claim procedure. If the cartons are heavily damaged, you have the option of refusing the delivery. Please write “Refused Due to Damage” on the receipt, then sign appropriately. Please take the time to examine the condition of the cartons before signing and accepting the delivery. The shipper and the carrier cannot be held liable if the proper notations do not appear on the delivery receipt.

     

    If driver will not give you time for inspection, write under exception on the delivery receipt "TRUCK DRIVER REFUSED TIME TO INSPECT. POSSIBLE DAMAGE!". Take pictures of the box condtion before open, so that we can use them during damage claim.



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